Returns & Exchanges

At ROCKBROS, we are committed to your satisfaction and offer a 30-day return policy for all unused cycling gear and accessories in their original packaging. We want to ensure every rider has the perfect equipment for their journey.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original condition and include all tags, manuals, and protective padding to ensure a safe transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear, your refund will be processed back to your original payment method within 5-7 business days.