Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
What is the typical shipping time for ROCKBROS orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 7-15 business days, while expedited options are available at checkout for faster delivery.
Are your cycling bags and accessories waterproof?
Many of our products, particularly our panniers and frame bags, feature IPX6 waterproof ratings and seamless welding technology. Please check the specific product description for the 'Waterproof' or 'Water-Resistant' designation.
What is your return policy for sports gear?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
How do I determine the correct size for ROCKBROS helmets and gloves?
We provide detailed size charts on every product page. We recommend measuring your head circumference for helmets and palm width for gloves to ensure a secure and aerodynamic fit.
Do ROCKBROS products come with a warranty?
Yes, we offer a 1-year limited warranty on all cycling accessories and equipment against manufacturing defects. This does not cover damage from accidents or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.